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If it says "SOLD OUT" online, we may have it in stock at our stores! We have moved most items to our stores for last minute in-person shopping. Give us a call to see if still have it. Mid City: 504-324-8352 / Uptown: 504-766-6148
If it says "SOLD OUT" online, we may have it in stock at our stores! We have moved most items to our stores for last minute in-person shopping. Give us a call to see if still have it. Mid City: 504-324-8352 / Uptown: 504-766-6148

Shipping Timeframe & Return Policy

Shipping Overview

Home Malone will use the third party carrier (USPS or UPS) the customer selected at checkout to transport any orders that are not a pick-up.

When selecting a paid shipping option, the customer is, in a sense, hiring another company to transport the order once it transfers hands from Home Malone to USPS or UPS. 

Home Malone can guarantee that we will process and give your package to a third party shipper in a timely manner, but once the package is in the possession of the shipper, they are then responsible and for the order and for delivering the item. 

Please see below for more information on

 

Shipping Timeframe

If your order is time sensitive and you need it by an exact date, please contact us before placing your order to ensure we can meet your delivery request. 

We are a small business that values our customers & products. Although we aim to ship all of our online orders same business day or next business day, online orders that are not pre-orders may take 1-3 business days to process after receipt of order. Business days are weekdays, Monday - Friday. This is when we have consistent pickup schedules from our freight and postal providers.

Our goals for shipping is to get the product shipped quickly and to make sure the item arrives safely and in excellent condition. 

Limited Time Sale Details

Limited run sales are valid while supplies last. No rain checks. Not valid on previous purchases. Cannot be combined with other discounts. Sale dates will be listed and are set to CST timeframes. Any returns made in accordance to our Home Malone return policy will be based on the average price of the final sale price.

Refund Policy 

Customer has 5 days from proof of delivery to make any claims on damaged items. All original fine art is non-refundable, non-exchangeable. All other merchandise has a 30 day from proof of delivery return policy, with proof of purchase for an in-store or online credit. All items must be in original, unused condition. Customer pays return shipping and handling.

All clearance items are non-returnable, non-refundable. 

Lost or Damaged Products/Orders

Lost orders: Once the package leaves our facility, our postal and freight carriers are responsible for the package and for it to arrive at your door.

  • Per the freight/postal carrier's rules and regulation: if the order tracking number shows the package is lost in transit, the customer is responsible for contacting the freight/postal carrier to file a claim. We will be glad to help provide you with any tracking numbers or other documentation they might need in regards to your product or order. 
  • If your package tracking number shows the package is delivered, but your package is not there, we are NOT responsible for lost or stolen packages. If you are worried about packages being stolen, please request a Signature Delivery for your order. 
  • If your package is "in-transit" or the label is still waiting to be scanned* please contact the third party shipper listed on your order for updates. Click here for USPS or UPS contact info. *Please allow 0-3 business days from the date the label was created to check the status. This is Home Malone's typical turnaround time to have the items given or delivered to the third party. 
Damaged orders: If your item(s) arrives damaged, please email us at hello@homemalonenola.com within 5 days of proof of delivery with your order number and photos of proof of the damaged item(s) and photos of the box and packaging. Please keep the original packaging and box as many 3rd party carriers are not requiring package inspection before processing a claim. We will reply to you on how we can handle a claim and/or replace your item or offer a full/partial refund depending on the item and the extent of it's one-of-a-kind nature. 

In-Store Pick Up Policy

If you choose FREE IN-STORE PICK UP as your "shipping" option, you will be contacted as soon as your order is fulfilled with details on when and where your order will be available. 
If your order is not picked up within a week, we will contact you 3 more times on a weekly basis as a courtesy reminder to our customers. If your order is not picked up after 3 months, your order will be cancelled, restocked, and refunded* as an in-store credit less a 15% restocking and handling fee. If you would like to use your credit online, please contact us to arrange use of this credit. 
* This policy does not apply to clearance item(s) and any custom order(s) that are non-returnable and non-refundable. 

 

All information listed here and on our website is subject to change at anytime without notice.